At SUPPORTBEAR LIMITED, we are committed to providing exceptional virtual assistant services to our clients. If you are not completely satisfied with our services, we offer a refund under the following conditions:
1. Eligibility for Refund
We offer refunds on virtual assistant services under the following circumstances:
- If the service provided does not meet the specifications outlined in the service agreement or fails to meet reasonable expectations.
- If there are documented technical issues or errors that prevent the successful completion of the service.
- If the service is canceled before any work has commenced.
2. Refund Process
To request a refund, please contact our customer support team at help@supportbear.co within [X] days of the service completion date or cancellation date. In your refund request, please provide details of the issue or reason for the refund request, as well as any supporting documentation.
Our customer support team will review your request and determine whether a refund is warranted based on the eligibility criteria outlined above. If your refund request is approved, we will initiate a refund to your original method of payment within [Y] business days.
3. Non-Refundable Services
Please note that certain virtual assistant services may not be eligible for refunds, including:
- Services that have been completed and delivered to the client’s satisfaction.
- Services that have been partially completed, but the client chooses to cancel before completion.
- Services that have been customized or personalized to meet the client’s specific requirements.
4. Contact Us
If you have any questions or concerns about our refund policy or your eligibility for a refund, please don’t hesitate to contact us at help@supportbear.co. Our customer support team is here to assist you and ensure your satisfaction with our virtual assistant services.